Implementation Team Lead

The Role

We are looking for an Implementation Team Leader to lead and inspire our implementation team in Europe (Iberia, France, Benelux, Nordics), responsible for onboarding newly signed clients onto our platform. This is a crucial role within the revenue org in ensuring that clients onboard and roll out successfully, begin utilising the platform efficiently, and contribute to our volume-driven business. The ideal candidate will balance speed with quality, driving both operational excellence and seamless client experiences while staying true to our company values.

What will you be doing?

• Lead and Coach: Manage a team of 6-10 implementation specialists
• Inspire and Motivate: Cultivate a positive, results-oriented environment by inspiring your team to perform at their best, fostering innovation, growth, and celebrating achievements.
• Ownership of Client Onboarding: Take accountability for onboarding all newly signed clients, ensuring they are onboarded swiftly and correctly, and begin actively using our platform.
• Cross-Functional Collaboration: Work closely with sales, account managers, operations, and other departments to guarantee smooth handoffs, align goals, and ensure implementation continuously meets client and business objectives.
• Project Management: Oversee the end-to-end implementation process, ensuring that onboarding is completed within set timelines while maintaining a high standard of quality.
• Drive Operational Excellence: Implement processes to improve the efficiency and quality of the onboarding experience, continually refining workflows to support our volume-driven business model.
• Change Management: Adapt to and lead your team through changes, whether they involve new processes, systems, or client needs, ensuring smooth transitions and effective adoption.

What will you need to succeed?

• Proven experience in implementation management, project management, or related roles, ideally within a volume-driven business environment or Travel.
• Strong operational, project management, and sales background.
• Proven experience in a first-level management role directly managing ICs
• Demonstrated leadership skills, with a focus on team development, motivation, and accountability.
• A collaborative mindset and the ability to work effectively with cross-functional teams.
• Comfort with change management and the ability to drive successful adoption of new processes and tools.
• Excellent communication, organisational, and problem-solving skills.

• TravelPerk doesn’t require academic studies for this position. We select based on experience and potential, not credentials.

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on location;
• 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📈 Exponential growth opportunities;
• 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
• 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
• 📚 IRL English or Spanish Lessons are held in the Barcelona office;
• 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.