Case Study: Moca Logistics

How TravelPerk helped MOCA Logistics save valuable time on travel booking and tracking

Based in Chattanooga, Tennessee, MOCA Logistics specializes in custom warehouse project management. With a team of over 170 employees, MOCA Logistics delivers tailored solutions, handling everything from deployment and commissioning to signage, maintenance, repairs, and construction, all designed to meet each client’s unique needs.

Around 170 MOCA Logistics employees travel for business, including visiting job sites and traveling for training, safety inspections, and client meetings. But, the company’s existing booking process was no longer effective. Before TravelPerk, Gaston Hill, Procurement and Quoting Manager at MOCA Logistics, was part of the team handling all travel arrangements through online booking platforms and direct airline reservations.

Responsible for operations in the United States, Canada, and Mexico, and with plans to expand the office into a second location, Gaston realized that MOCA Logistics needed a better, simpler way to make numerous bookings and regain control over tracking travel data.

"Before TravelPerk, we used different booking websites and booked directly with airlines for trips to job sites, training, and client meetings. The office managed everything, but we began to realize that we needed something easier to make and manage bookings but also to organize and track travel data."

Gaston Hill, Procurement and Quoting Manager at MOCA Logistics

Removing bottlenecks and saving valuable time.

Gaston explained how MOCA Logistics was looking for an easier way to make numerous bookings for the 150 employees who regularly traveled. After a smooth implementation with no hitches, Gaston said, “TravelPerk’s team was great. Our account manager was incredibly supportive throughout the whole process — proactive and quick to respond, which made it so much easier for us to scale our use of the platform."

With regional leads and project managers now managing their team’s travel arrangements, the procurement office has more time to focus elsewhere, and the approval and booking process has become much quicker and smoother.

“Once we started using TravelPerk, the benefits were obvious. The quality of service and attention to detail made everything run smoothly, so we gradually increased our use of the platform."

Gaston Hill, Procurement and Quoting Manager at MOCA Logistics

Optimizing their travel program with actionable insights.

With TravelPerk’s advanced reporting tool, the team can track who is making bookings, how frequently they’re booking, the most common destinations, and booking rates. This feature helps Gaston and the team better manage travel expenses, spot trends, and make data-driven decisions to improve their overall travel program.

After using TravelPerk for a full year, Gaston has started to analyze the metrics by the platform and look for ways to improve the travel program in the future. He said, “We plan to use the data to negotiate better corporate rates with airlines, hotels, and car rental companies."

“When we onboard a new employee, it only takes a few minutes to show them how to use the reporting feature. It's extremely user-friendly!”

Gaston Hill, Procurement and Quoting Manager at MOCA Logistics

Benefitting from proactive customer care and account management

Gaston praised TravelPerk’s customer care team for being both highly responsive and proactive. He appreciates how they stay on top of everything, keep him in the loop, and ensure he can trust that everything is taken care of.

From his experience, the team is very easy to work with. They’re quick to explain features and processes in a way that makes sense and are always looking for flexible ways to adapt processes to fit what MOCA Logistics needs. It’s clear they’re all about finding solutions that really work for the business.

TravelPerk’s account manager has also proposed that MOCA Logistics integrate its payroll and finance software to improve its processes. Recognizing that syncing their systems could significantly reduce time-consuming admin tasks, MOCA is currently exploring this option.

"They were on top of things. I was confident the whole time that issues were solved."

Gaston Hill, Procurement and Quoting Manager at MOCA Logistics